REQUEST A REPLACEMENT ITEM

🚓 Carter Kits Complimentary Replacement Program Guidelines

• Our complimentary replacement program is designed exclusively to restock items used during emergency encounters, supporting the core mission of Carter Kits — providing immediate comfort and focus to children in crisis.

🚒 Important

• Please include a brief testimonial explaining how the item was used during the emergency encounter when submitting your replacement request. 
• For items used outside of emergency situations, please visit our Shop to order replacements.

🪀 Sensory Toy Set Replacement

• The Sensory Toy Set includes 24 pieces, and individual toys cannot be replaced separately. 
• Once your toy set is more than half used, please request a full replacement set.
• Toy sets are designed for multiple uses and cannot be replaced if the entire set is used during a single incident.

🚑 How to Request a Replacement

To submit a replacement request, you will need the following:

• Full name 
• Agency name 
• Address and Phone number 
• Item used 
• Detailed testimonial describing the Emergency Encounter and how the item helped (Required)
• Whether there was an attempt to retrieve the item used      
• Confirmation if Your Agency has received official training on the proper use of Carter Kits 

✔️ After reviewing the guidelines and confirming that your situation meets all the criteria, please click here to proceed with your replacement request. 

We sincerely apologize, but we are unable to fulfill replacement requests that do not meet the above guidelines. As a nonprofit organization, we must prioritize our resources to support emergency situations in alignment with the core mission of Carter Kits. Thank you for your understanding.